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Free shipping within Germany with DHL GoGreen

Terms of service

1. Scope
For all orders via our online shop the following terms and conditions apply.

2. Contractual partner, conclusion of contract
The purchase contract is concluded with

Anna und Oskar GmbH
Managing Director: Carolin Flender
Marburger Str. 9
D-57223 Kreuztal

By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided in the order process. The contract is concluded when you click the "Buy" button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract language, contract text storage
The language available for the conclusion of the contract is German/English.
We save the contract text and send you the order data and our terms and conditions by email. For security reasons, the text of the contract is no longer accessible on the Internet.

4. Terms of delivery
Unless otherwise stated in the product description, all items we offer are ready for dispatch immediately. The delivery takes place here at the latest within 3 working days. In the case of payment in advance, the deadline for delivery begins on the day after the payment order to the bank commissioned with the transfer and, for all other payment methods, on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

5. Prices
The prices quoted are final prices including VAT and shipping costs.

6. Payment
The following payment methods are generally available in our shop: PayPal and bank transfer in advance.

When paying via PayPal, you will be redirected to the website of the online provider PayPal during the ordering process. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

When paying in advance, you undertake to pay the purchase price immediately after the conclusion of the contract. Our bank details: Anna and Oskar, IBAN: DE55 1001 7997 4046 9635 60, BIC: HOLVDEB1

7. Retention of Title
The goods remain our property until full payment.

8. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

9. Warranty
The statutory warranty regulations apply.

10. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Terms and conditions created with the Trusted Shops legal writer in cooperation with Wilde Beuger Solmecke Rechtsanwälte.