This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free shipping within Germany with DHL GoGreen
Cart

Refund policy

Returns:

To make use of your right of withdrawal, proceed as follows:

Step 1: Download the withdrawal form here.

Step 2: Fill it out and enclose it with your return. Please understand that we can only take back new and unused products. Shipping costs will be born by you.

Return address:

Anna und Oskar GmbH, Marburger Str. 9, 57223 Kreuztal

Email: support@anna-und-oskar.de

 

You have the right to cancel your purchase within 14 days without giving a reason. Your 14-day right of withdrawal applies from the day on which you took possession of the products. You can only return unused products and bear the costs of returning the products.

  

Consequences of the withdrawal

If you cancel this contract, we have to refund all payments we have received from you within fourteen days from the date on which we received the notification of your cancellation of this contract. For this refund, we use the same means of payment that you used in the original transaction; you will be charged any fees for this refund. We can refuse the refund until we have received the products back. You only have to pay for any loss in value of the products if this loss in value is due to handling of the products that is not necessary to check the nature, properties and functionality of the products (for example, used / worn products).